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Ground Operations and Airport Processes

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Ground Operations


Ground operations and airport processes represent a comprehensive and complex area which requires a broad range of different resources. A highly dynamic market environment causes a need for continuous process – redesign to ensure an efficient premium service-quality without losing sight of an optimal cost-benefit ratio.

Because the majority of airport-processes are outsourced to contracted ground handling agents there is a vital need to combine these with efficient in-house operational strategies.

In many aspects airport workflows are fairly nontransparent since a variety of tasks carried out by third parties are involved. To improve operational workflows, an extensive analysis, weighting and – if necessary – adjustment of all relevant daily procedures should be conducted to achieve optimal results.

Key areas such as staff resourcing, staff productivity and quality of work bear a high potential for optimization, which we approach by conducting qualified inspections.

A harmonized interaction between all systems is essential for the airlines success. The ‘correct’ selection of DCS, Flight-planning, Reservation-, RMS and Revenue accounting systems, in regards to efficiency, costs and performance will lead to an immense reduction in your expenses.

PROLOGIS’ experience in working with a number of E-Ticket related projects will help to ensure that airport staff implement effective business processes, allowing for a smooth transition, both from a customer service and IT perspective.

The service quality offered is also one of the most important key factors. This applies to all parties involved, if you are an airline, an airport or a ground handling company, you will be measured by the performance delivered.

Our prime focus will be to work with you to ensure smooth process flows at your airports, resulting in a safe, efficient, cost effective, and friendly passenger service environment

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Cutting Costs: DCS



PROLOGIS has more than 15 years of consulting experience, working with airlines and airports worldwide. Process analysis and re-design including the development and implementation of feasible approaches are our main focus.

Our consultants have many years of experience in all areas of the operational airline and airport business.

  • Detailed analysis of current processes
  • Quality management: service quality and station control / inspections
  • Training: DCS and staff training programmes
  • Process optimization in ground operations, ground handling, ground services, e-ticketing and code share agreements
  • Establishment and development of all department areas (ground operations, passenger handling etc.)
  • Evaluation and implementation of adequate airport applications (DCS, flight planning etc.)



Ground operations and airport services is one major area which directly influences and affects your customer’s perception and appreciation of your airline. Therefore it is vital to offer quality customer service from a sustainable cost base. At the same time our projects have proven that a new technical or organizational approach can reduce process and system costs for ground handling tasks substantially. PROLOGIS’ support will ensure that your airline will achieve

  • Higher customer satisfaction and loyalty
  • Reduced operational and IT costs by process and system optimization
  • Highly motivated and trained staff
  • Full compliance with legal regulations
  • Full control and administration of priorities, processes and staff
  • Securing of quality, performance and services

Do you have any questions or would you like more information?
We look forward to hearing from you!

Contact: Jürgen Krumtünger