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hlx.com – First New Skies customer in Europe

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hlx.com (now TUIfly) is a subsidiary of TUI AG, the largest travel company in the world.
Due to their need to integrate more functionalities, hlx.com was the first carrier in Europe and the second carrier worldwide to migrate from Open Skies® to New Skies®. Since New Skies® is not only an update-version of Open Skies® but a complete new reservation & distribution system based on .net framework, the entire process was a big black hole for both hlx.com and PROLOGIS.
Hence at hlx.com a profound analysis of the business processes in Open Skies® as well as the functioning of New Skies® was vital to detect any gaps and find reasonable solutions.

THE CHALLENGE

  • Functional & technological consulting
    • Conjoint analysis of current Open Skies® and New Skies® functionalities
    • Analysis of current & future environment
    • Gap analysis
    • Risk management
    • Definition of future adjustments / environment / setup
    • Support in general system setup (i.e. fares)
  • Project management & coordination of resources
    • Overall project planning and management
    • Resource planning & support
    • Training
      • Organization of train-the-trainer session
      • Support train-the-trainer session
    • User acceptance testing
      • Resource planning & organization of key users
      • Definition of test cases together with key users
      • Support of key users during testing
      • Follow-up and documentation of test results
      • IPR–management
      • Definition & communication of necessary bug fixings
    • Interface testing
      • Definition of test cases
      • Automated testing
    • Support after migration
      • Follow-up enhancement list
      • Follow-up bug fixing
      • Consulting for system adjustments
    • Communication interface between provider (Navitaire) and airline
      • Organization & moderation of conference calls on regular basis